🛠 Tech Stack

💼 About This Role

You'll manage customer disputes and protect revenue as part of the Payments Risk Team, processing guided cases for a growing merchant services company. You'll gather evidence and submit responses to maximize dispute success rates, and you'll help monitor chargeback volumes to identify potential fraud trends. This hybrid role offers a clear path to master card network regulations.

🎯 What You'll Do

• Manage a small caseload of chargeback disputes.
• Gather evidence and submit responses per network regulations.
• Communicate dispute outcomes to merchants clearly.
• Oversee collection and return of disputed funds.

📋 Requirements

• Exceptional organization and multitasking skills.
• Unwavering attention to detail for error-free case reviews.
• Strong communication skills to de-escalate situations.
• Analytical mindset to investigate and solve problems.

✨ Nice to Have

• Knowledge of major card network regulations (Visa, Mastercard, Discover, Amex).
• Background with Salesforce for case management.
• Eagerness to learn industry best practices.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 💰 401(k) matching
• 📈 Equity

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min