3d ago

Customer Service Representative

Ankeny, IA

$35.4k-$35.4k / year

full-timehealthcare

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll handle inbound/outbound calls for Mom's Meals, a national provider of home-delivered meals. Your core impact is providing excellent service while accurately submitting meal orders in a fast-paced environment. This role offers weekly pay and benefits after 30 days.

๐ŸŽฏ What You'll Do

  • Handle inbound/outbound calls to place meal orders
  • Address questions and provide exceptional customer service
  • Input order info into client order screen and database
  • Contact case managers via phone/email when special situations arise

๐Ÿ“‹ Requirements

  • High school diploma or GED
  • 1 year of previous customer service experience
  • Experience using Microsoft Office suite (Word, Excel, Outlook)
  • Clear oral communication skills

โœจ Nice to Have

  • 1 year call center experience
  • Experience with auto dialer, multi-line phone, CRM systems
  • Bilingual English/Spanish

๐ŸŽ Benefits & Perks

  • ๐Ÿณ Free Breakfast & Lunch
  • ๐Ÿ‘— Casual Dress Code
  • ๐Ÿ“ˆ Tiered growth path for promotion starting Day 1
  • ๐Ÿ’ฐ Referral Bonuses
  • ๐Ÿ–๏ธ PTO, 401k, Full benefits package

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Interviewยท 45 min
  3. 3Offerยท 1 day

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