3h ago

Product Support Engineer

Jersey City

$100k-$140k / yearest.

full-timemidsoftware

🛠 Tech Stack

+3

💼 About This Role

You'll join a fast-growing startup transforming the waste and recycling industry, debugging and fixing issues in our haulsourcing platform. You'll work with QA and engineering to ensure quick, permanent resolutions and deliver a more reliable user experience.

🎯 What You'll Do

  • Investigate, reproduce, and resolve software bugs
  • Dive deep into codebase for root cause analysis
  • Collaborate with Support and Engineering to triage issues
  • Write high-quality, maintainable code for fixes

📋 Requirements

  • 3+ years professional software engineering experience
  • Proficiency in Python, JavaScript/TypeScript, or Go
  • Strong debugging skills with logs and stack traces
  • Experience with CI/CD pipelines and version control (Git)

✨ Nice to Have

  • Experience with observability tools like Sentry or Datadog
  • Familiarity with issue trackers like Jira or Linear

🎁 Benefits & Perks

  • 📈 Company stock options
  • 🏖️ Unlimited PTO
  • ❤️ Health insurance (medical, dental, vision)
  • 🏋️ Wellhub gym membership
  • 📚 Yearly Personal Development Budget
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