💼 About This Role

You'll own client relationships for a portfolio of law firm clients, ensuring a white-glove experience from onboarding through every session. Your core impact is driving retention and expansion by acting as a trusted advisor on deposition management and litigation support. This role sits at the intersection of client relations, operations, and cross-functional coordination in a well-funded legal tech startup.

🎯 What You'll Do

• Own and manage a portfolio of law firm client relationships.
• Lead client onboarding and ensure smooth platform adoption.
• Coordinate deposition session logistics with the Operations team.
• Surface client feedback to internal teams for product improvements.

📋 Requirements

• 3+ years of experience in customer success, account management, or client services.
• Experience in legal, court reporting, or litigation support.
• Strong written and verbal communication with a client-first presence.
• Proven problem-solving under pressure and resolving operational issues.

✨ Nice to Have

• Experience with legal technology platforms or deposition management systems.
• Familiarity with litigation support workflows like resource allocation and transcript certification.
• Bilingual candidates are a plus.

🎁 Benefits & Perks

• 🏥 Comprehensive benefits including medical, dental, vision, 401(k), life insurance, short-term disability
• 🌴 Five weeks PTO, all Federal Holidays, and Parental Leave
• 📚 Generous continued education allowance
• 📈 Employee stock option plan
• 🏠 Remote-first environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hr
3. 3Technical/Client Simulation· 1 hr