🛠 Tech Stack

💼 About This Role

You'll own the support tech stack and AI infrastructure that powers a 96%+ CSAT support team. You'll drive AI-powered deflection and agent copilot initiatives while maintaining operational excellence. This role offers the chance to shape the future of support at a fast-growing, mission-driven company.

🎯 What You'll Do

• Own the support tech stack end-to-end: Intercom, TalkDesk, Assembled, Scorebuddy, Enterpret.
• Lead AI and automation initiatives including Fin AI and internal agent copilot.
• Design and document support workflows: escalation paths, routing, macros.
• Maintain data hygiene and operational reporting dashboards.
• Partner cross-functionally with Support Engineering, Revenue, Product, and Marketing.

📋 Requirements

• 2+ years of experience with support platforms at admin level (Intercom, Zendesk, or similar).
• Experience with AI tools in a support context (chatbots, deflection, copilots).
• Comfortable with JSON, HTML, CSS, or JS or eager to learn with AI assistance.
• Experience with automation tools like Zapier or Make.

✨ Nice to Have

• Experience with TalkDesk, Assembled, Scorebuddy, Enterpret.
• Background in SaaS support operations.
• Knowledge of API integrations and MCPs.

🎁 Benefits & Perks

• 💰 Competitive salary $80K-$85K plus equity
• 🏖️ Flexible remote work
• 📈 Equity and bonus opportunities
• 🏆 Great Place to Work® certified
• 🎯 Mission-driven culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 1 hour
4. 4Panel interview· 1 hour
5. 5Offer· N/A