4h ago

Director, Customer Implementation

San Francisco

$180k-$250k / year

full-timelead Hybridenergy

💼 About This Role

You'll lead enterprise implementations for a platform that creates engineering-grade digital twins of electricity grids. Your mission is to move the needle for customers, shifting focus from milestones to realizing actual business value. You'll navigate complex stakeholder landscapes and build multi-level relationships in a startup environment with high autonomy.

🎯 What You'll Do

  • Develop and maintain a living account strategy aligned with long-term objectives
  • Ensure customer realizes tangible business value through platform usage
  • Mentor and challenge a team of technical individual contributors
  • Navigate internal politics and build multi-level stakeholder relationships

📋 Requirements

  • Proven delivery record in high-pressure, complex implementations
  • Technical credibility leading teams with strong technical ICs
  • Exceptional problem solving structuring ambiguous challenges under pressure
  • Radical independence thriving in high-autonomy environments

✨ Nice to Have

  • Startup operator experience as former CEO, COO, or Head of Delivery
  • Engagement manager background from top-tier consulting
  • Technical program lead managing cross-functional teams on large-scale implementations

🎁 Benefits & Perks

  • 💰 Competitive salary of $180K – $250K with equity
  • 🏢 Hybrid work with regular travel to customer sites
  • ✈️ One-month immersion at HQ in NYC or equivalent
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