💼 About This Role

You'll provide frontline technical support to customers using multiple SaaS products across email, chat, phone, and ticketing systems. Your core impact is ensuring timely, accurate resolutions while documenting interactions and escalating complex cases. This role offers deep product expertise development in a remote-first environment.

🎯 What You'll Do

• Provide support via email, chat, phone, and ticketing systems
• Troubleshoot product, account, and workflow-related issues
• Document interactions, troubleshooting steps, and resolutions
• Manage and prioritize ticket queues for timely resolution

📋 Requirements

• 1+ year in customer support, technical support, or SaaS support
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Quick learner comfortable adapting to new tools and systems

✨ Nice to Have

• Experience in software or SaaS environments
• Strong organizational skills and ticket-based workflow management

🎁 Benefits & Perks

• 🏠 Remote-first work environment
• 💰 Competitive compensation $55,000–$58,900 USD
• 🏥 Medical, dental, and vision insurance
• 🏖️ Flexible vacation policy
• 📈 Opportunities for internal growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 45 min
3. 3Team Interview· 1 hour