🛠 Tech Stack

💼 About This Role

You'll join Motion's Customer Support team to provide top-tier support for our AI-powered work suite, handling inquiries across multiple channels. You'll act as the bridge between customers and product/engineering, shaping the support experience for a fast-growing platform.

🎯 What You'll Do

• Address customer inquiries in support channels within SLAs
• Leverage knowledge base to resolve common queries
• Escalate technical issues while prioritizing satisfaction
• Contribute to refining support operations and processes

📋 Requirements

• 2 years of customer support experience
• Solid written and spoken English
• Commitment to 40-hour workweek starting 1:00am PHT
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, Zendesk

✨ Nice to Have

• Degree from a top-tier institution
• Experience in both startups and multinationals

🎁 Benefits & Perks

• 💰 Attractive compensation with structured pay reviews every six months
• 📈 Clear advancement paths from Senior Agent to Manager
• 🏡 Fully remote work environment
• ⚡ Swift and transparent interview process