💼 About This Role

You'll guide new customers through a seamless onboarding journey, ensuring they successfully adopt a complex SaaS platform. You'll act as a trusted partner, translating business needs into effective system configurations. This role offers full remote flexibility and the chance to shape first impressions and long-term satisfaction.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide setup and configuration
• Manage customer data migration for accuracy and completeness
• Collaborate with Sales, Customer Success, Support, and Engineering

📋 Requirements

• 1–2 years of experience in customer-facing roles
• Strong project management and organizational skills
• Ability to manage multiple customers simultaneously
• Experience working with cross-functional teams

✨ Nice to Have

• Bachelor's degree preferred
• Experience with SaaS platforms
• Analytical mindset with process improvement orientation

🎁 Benefits & Perks

• 💰 Competitive base salary aligned with experience
• 🏠 Fully remote work flexibility
• 🩺 Comprehensive health coverage (medical, dental, vision)
• 🧠 Mental health support and counseling services
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Onboarding Challenge· 1 hour