💼 About This Role

You'll lead a team of Customer Success Managers, driving adoption and value realization for enterprise clients. Your impact includes shaping customer relationships and ensuring successful outcomes. This role offers remote work and a chance to work with cross-functional teams.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers
• Ensure execution of customer engagement across onboarding, adoption, and renewals
• Establish standards for success planning and customer health
• Act as escalation point for key and at-risk customers

📋 Requirements

• Bachelor's degree or equivalent experience
• 8+ years experience in Customer Success, Consulting, or SaaS
• 3+ years managing customer-facing teams in enterprise environments
• Experience engaging with senior customer stakeholders

✨ Nice to Have

• Experience with value realization frameworks
• Strong operational discipline

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare coverage for you and family
• 🏖️ Flexible paid time off and generous caregiver leaves
• 💰 401k with company contributions
• 📚 Open mentoring program for professional growth
• 🩺 Life and disability insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical or Panel Interview· 60 min