Tech Stack

Description

You will provide advanced, escalated support for complex customer inquiries related to Home Sleep Studies, Durable Medical Equipment, and Sleep Doctor products. You'll work remotely, collaborate with Tier 3 support, and mentor Level 1 team members while ensuring accurate order processing and regulatory compliance.

Requirements

• 2+ years direct-to-consumer customer service experience
• Proficiency in helpdesk software like Zendesk
• 1+ year remote role experience
• Excellent verbal and written communication skills
• Strong problem-solving and attention to detail

Responsibilities

• Provide advanced escalated support for complex HSS, DME, and product inquiries
• Investigate and resolve complex issues with Tier 3, focusing on DME workflows
• Serve as a resource for Level 1 team members on complex cases
• Review, process, and manage HSS/DME orders with high accuracy
• Validate prescription submissions for DME items ensuring regulatory compliance