💼 About This Role

You'll own post-sales customer engagements and resolve complex technical challenges for Deepgram's Voice AI platform. Your work directly improves customer support experience. This role offers a path into broader implementation and pre-sales roles.

🎯 What You'll Do

• Lead technical resolution of complex customer support issues
• Design systematic improvements to support process and infrastructure
• Create automated solutions and self-service tools
• Analyze support ticket patterns to identify product improvements

📋 Requirements

• Engineering background to resolve sophisticated technical issues
• Experience with customer-facing technical support
• Ability to build automation and scalable solutions

✨ Nice to Have

• Pre-sales or implementation experience
• Knowledge of Voice AI or speech technologies

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏖️ Flexible PTO
• 🏡 Remote-first culture
• 📈 Equity and bonus opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min