Description

As an Incident Manager at Cockroach Labs, you will lead coordination and resolution of incidents across internal systems, CockroachDB Cloud, and customer-hosted environments in the EMEA region. You'll drive structured response efforts, ensure clear communication with stakeholders, and partner with cross-functional teams to identify root causes and prevent recurrence.

Requirements

• 5+ years in technical operations, SRE, support, or incident management
• At least 2 years direct Incident Management experience leading high-severity incidents
• Strong troubleshooting and analytical skills in a 24x7 operational environment
• Excellent written and verbal communication skills across technical and non-technical audiences
• Ability to remain calm and structured during high-pressure situations

Responsibilities

• Manage full lifecycle of incidents from detection through resolution
• Lead and coordinate cross-functional response efforts
• Declare and escalate high-severity incidents, mobilizing stakeholders and leadership
• Lead root cause analysis and post-incident reviews, tracking corrective actions
• Provide clear, timely communication to technical and non-technical stakeholders