🛠 Tech Stack

💼 About This Role

You'll provide frontline technical support for fiber internet services, diagnosing and resolving network issues. You'll collaborate with engineering and customer service teams to deliver an excellent customer experience. This role offers 100% company-paid benefits and bonus potential.

🎯 What You'll Do

• Troubleshoot and resolve customer technical issues via digital channels
• Assist with provisioning voice and data services and phone number porting
• Process new customer orders and update existing accounts
• Work daily tickets using customer service and ticketing systems

📋 Requirements

• 2 years of technical support experience with networking or telecom background
• Experience supporting voice services and provisioning
• Experience scheduling work orders using dispatch or service systems
• Ability to work flexible hours including nights and weekends

✨ Nice to Have

• Associate degree or equivalent experience
• Experience in telecommunications or ISP industry
• Technical certifications (e.g., Network+, CCNA)

🎁 Benefits & Perks

• 🏥 100% company-paid medical, dental, vision
• 💰 Bonus potential
• 🌴 Beautiful location near Emerald Coast
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 30 min

🚩 Heads Up

• Physical demands including lifting up to 45 pounds and walking/standing up to 40%