Description

You will drive customer success by supporting the pre- and post-sales customer journey, collaborating with sales, support, and product teams to deliver tailored solutions for K-12 school districts. Your work will ensure effective implementation and utilization of our products.

Requirements

• Blend of technical expertise and problem-solving skills
• Ability to establish strong customer relationships
• Experience with product implementation and configuration
• Effective communication and active listening skills
• Ability to collaborate across multiple teams

Responsibilities

• Partner with sales team to implement products pre- and post-sales, ensuring accurate customer-specific configurations
• Anticipate and interpret customer needs through effective questioning and active listening
• Maintain strong customer relationships by sharing product updates, insights, and best practices
• Work with Support team to address and resolve complex technical issues
• Collaborate with Sales, Support, and Product teams to follow up on customer needs and advocate for solutions