💼 About This Role

You'll define the customer's experience through service, focus, and participation at Veterinary Emergency Group. You'll ensure pets and customers receive exceptional care during emergency visits. This part-time role offers flexibility and growth opportunities in a supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person and online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and anticipate customer needs
• Process payments accurately and follow up after visits

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Strong communication skills
• Ability to multitask and thrive in a fast-paced environment

✨ Nice to Have

• Experience in veterinary or healthcare setting
• High emotional intelligence
• Problem solving skills

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🎓 Unlimited ER CE + travel stipend
• 🕒 Flexible work schedules
• 👕 Comfy scrubs and VEG swag

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Apply online· 15 min
2. 2Phone screen· 30 min
3. 3In-person interview· 1 hour