1d ago
Customer Success Manager, EPM
San Francisco, CA | Austin, TX
$150k-$165k / year
full-timemid Hybridsoftware
๐ผ About This Role
You'll drive adoption and business value for Enterprise accounts using Pigment's AI-powered planning platform. You'll develop trusted advisor relationships with executive sponsors and establish measurable goals & KPIs. Join one of the fastest-growing SaaS companies, backed by top-tier investors.
๐ฏ What You'll Do
- Manage customer implementations of Pigment, ensuring high adoption.
- Expand use cases across departments to increase business value.
- Deliver presentations, trainings, and best practice recommendations.
- Lead community development through thought leadership and events.
๐ Requirements
- BA/BS degree required (MBA preferred).
- 3 years experience in customer success or account management at SaaS company.
- Proven track record managing Enterprise-level accounts.
โจ Nice to Have
- 5 years experience in account management or professional services.
- Strong C-level executive relationship building skills.
- Experience deploying SaaS platforms across enterprise organizations.
๐ Benefits & Perks
- ๐ฐ Competitive compensation with OTE $150k-$165k
- ๐๏ธ Generous time off and parental leave policies
- ๐ข Brand new offices in major cities
- ๐ป High-end equipment provided
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Phone Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Final Roundยท 60 min
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