1d ago

Customer Success Manager, EPM

San Francisco, CA | Austin, TX

$150k-$165k / year

full-timemid Hybridsoftware

๐Ÿ’ผ About This Role

You'll drive adoption and business value for Enterprise accounts using Pigment's AI-powered planning platform. You'll develop trusted advisor relationships with executive sponsors and establish measurable goals & KPIs. Join one of the fastest-growing SaaS companies, backed by top-tier investors.

๐ŸŽฏ What You'll Do

  • Manage customer implementations of Pigment, ensuring high adoption.
  • Expand use cases across departments to increase business value.
  • Deliver presentations, trainings, and best practice recommendations.
  • Lead community development through thought leadership and events.

๐Ÿ“‹ Requirements

  • BA/BS degree required (MBA preferred).
  • 3 years experience in customer success or account management at SaaS company.
  • Proven track record managing Enterprise-level accounts.

โœจ Nice to Have

  • 5 years experience in account management or professional services.
  • Strong C-level executive relationship building skills.
  • Experience deploying SaaS platforms across enterprise organizations.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive compensation with OTE $150k-$165k
  • ๐Ÿ–๏ธ Generous time off and parental leave policies
  • ๐Ÿข Brand new offices in major cities
  • ๐Ÿ’ป High-end equipment provided

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Final Roundยท 60 min
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