Tech Stack

Description

You will manage day-to-day client relationships, coordinate technical support, and drive customer satisfaction for the Yaydoo platform. Help customers onboard, adopt, and effectively use our solutions while collaborating with cross-functional teams to improve the customer experience.

Requirements

• 1-3 years in Customer Success, Account Management, or similar
• Experience in SaaS, fintech, or enterprise technology a plus
• Strong communication and client relationship skills
• Familiarity with CRM tools like HubSpot
• Bachelor's degree in Business, Finance, Technology, or related field

Responsibilities

• Support onboarding and implementation for new customers
• Guide customers in adoption and effective use of Yaydoo solutions
• Build and maintain strong relationships with assigned accounts
• Monitor platform usage and detect opportunities for improvement or expansion
• Track customer health, adoption, and retention metrics