🛠 Tech Stack

💼 About This Role

You'll join a Series A startup building financial infrastructure for family-run businesses. You'll resolve customer issues across chat, email, and phone while helping shape AI-native support workflows. This role combines hands-on customer care with building automation tools.

🎯 What You'll Do

• Resolve customer issues across chat, email, and phone
• Investigate bugs and surface product insights
• Write and update help center content
• Create AI-powered support workflows and tools

📋 Requirements

• Warm and precise communication skills
• Investigative problem-solving ability
• AI-native mindset with experience using AI tools
• High ownership mentality

✨ Nice to Have

• Bookkeeping concepts knowledge
• Fintech support experience
• Experience with Intercom or similar tooling

🎁 Benefits & Perks

• 💵 Competitive salary with equity
• 🏥 Health insurance
• 💰 401(k) matching
• 🌴 Flexible vacation
• 🏠 Remote office stipend or desk in NYC/Denver

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min