🛠 Tech Stack

💼 About This Role

You'll handle Level 3 support tickets and diagnose complex technical issues for a cybersecurity company building digital identity solutions. You'll resolve database-level bugs and improve documentation. This role offers remote work in Argentina.

🎯 What You'll Do

• Manage Level 3 support tickets ensuring timely resolution.
• Diagnose and resolve complex technical issues including database debugging.
• Document solutions and maintain knowledge base.
• Collaborate on integration guides for SDKs and APIs.

📋 Requirements

• Object-oriented programming experience.
• Java and Spring Boot experience.
• Database debugging skills including indexes and stored procedures.
• RESTful/SOAP web services experience.

✨ Nice to Have

• ITIL Foundation certification.
• Batch/bash scripting experience.
• Understanding of networking and security protocols.

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Argentina.
• 📚 Growth opportunities in a global team.
• 🤝 Collaborative environment with learning from mistakes.
• 💡 Entrepreneurial spirit and ability to propose ideas.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 1 hour
3. 3Hiring manager interview· 30 min