🛠 Tech Stack

💼 About This Role

You'll serve as the IT escalation point, solving complex technical issues and mentoring team members. Your work directly supports a fast-growing automotive marketplace, impacting tens of millions of users. You'll also drive automation and process improvements to boost efficiency.

🎯 What You'll Do

• Escalate and resolve complex technical issues, documenting solutions in Confluence.
• Mentor junior team members and host walk-in support sessions.
• Manage user lifecycle processes including onboarding and offboarding.
• Develop automation scripts to improve team productivity.

📋 Requirements

• 2+ years of desktop support or IT-related experience.
• Proficiency in scripting with Python or JavaScript.
• Experience supporting MACs and PCs in an enterprise environment.
• Knowledge of Jira Service Management and ITIL best practices.

✨ Nice to Have

• Certifications like CompTIA A+, ITIL Foundation, or Jamf Certified.
• Experience with AI application support and troubleshooting APIs.

🎁 Benefits & Perks

• 💰 Competitive base salary plus bonuses and RSUs.
• 🏖️ Flexible hybrid work from Boston office.
• 📈 Career growth through mentorship and training.
• 🏥 Comprehensive benefits including health coverage.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 30 min