Tech Stack

Description

You will own value delivery for a large, multi-market book of business by designing and running scaled customer programs like office hours, training webinars, and enablement sessions. You'll partner with cross-functional teams to ensure customers achieve meaningful milestones and feed insights back into the broader customer success approach, helping build repeatable processes and playbooks.

Requirements

• 5+ years of experience in account management, client success, or strategic partnerships, ideally in SaaS or marketing tech.
• Proven experience delivering value to enterprise customers and thinking beyond 1:1 engagement toward scalable models.
• Demonstrated ability to design, run, and iterate on customer programs (office hours, webinars, enablement, lifecycle motions).
• Comfortable working with data, usage signals, and customer feedback to inform decisions.
• Strong communication and facilitation skills for engaging diverse stakeholders and large audiences.

Responsibilities

• Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through direct engagement and scaled programs.
• Design and run customer touchpoints, including office hours, training webinars, and value-focused sessions.
• Partner with Account Leads to align scaled programs with global business goals, renewals, and expansion.
• Define persona-based value goals and success patterns; translate insights into repeatable enablement assets and playbooks.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver seamless customer experience.