💼 About This Role

You'll reimagine hospitality as a Guest Experience Agent at Numa, balancing online guest communication with face-to-face interactions at our properties. You'll be the go-to person for all guest inquiries, handling booking modifications and local recommendations with confidence and charm. This role offers the chance to revolutionize the hospitality industry from the inside out.

🎯 What You'll Do

• Serve as primary contact for guests via phone, email, and WhatsApp.
• Manage guest tickets and resolve booking modifications and inquiries.
• Welcome guests at properties and guide them through check-in.
• Provide local recommendations and insider tips to guests.

📋 Requirements

• English and Italian communication skills (strong)
• Comfortable with communication tools like email, WhatsApp, and booking systems
• Ability to work rotating shifts including weekends
• Passion for hospitality

✨ Nice to Have

• Proficiency in additional languages
• Prior guest experience or hospitality background

🎁 Benefits & Perks

• 🏖️ Complimentary stay at Numa properties
• 🏷️ Exclusive discounts for friends and family
• 🌍 Team-building events with global colleagues
• 📈 Opportunities for professional growth

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day

🚩 Heads Up

• Fixed-term contract with possibility of indefinite contract only after second year
• Rotating shifts including weekends