💼 About This Role

You'll be the primary point of contact for customers' operational and technical teams, owning the end-to-end customer relationship for AMPECO's EV charging platform. You'll drive value across the full lifecycle from onboarding to long-term satisfaction, orchestrating specialists and resolving service requests hands-on. This role is central to our mission of shaping how AMPECO delivers for enterprise clients.

🎯 What You'll Do

• Own a portfolio of customers end-to-end.
• Act as primary contact for operational and technical stakeholders.
• Manage incident and escalation management end-to-end.
• Run operational reviews, status updates, and account health checks.
• Orchestrate specialists to address customer requests quickly.

📋 Requirements

• 3+ years in a customer-facing role at a software company.
• B2B SaaS or complex B2B products experience preferred.
• Solid technical fluency: reason about architecture and integrations.
• Strong project management and cross-functional delivery skills.

✨ Nice to Have

• Experience in eMobility or EV charging industry.
• Familiarity with technical account management or customer success tools.
• Experience with enterprise-level account management.

🎁 Benefits & Perks

• 🏖️ Flexible working hours
• 🎂 Bonus day off for your birthday
• 🌴 5 additional vacation days after first year
• 🏥 Medical insurance for you and family
• 🚗 Monthly shared-mobility allowance and EV week

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 60 min