💼 About This Role

You'll provide end-to-end support to key community members including the Luxury segment, resolving complex issues on high-stake reservations. You'll take ownership of cases and ensure complete resolution while fostering strong relationships with users. This role offers the chance to work for a leading global hospitality platform.

🎯 What You'll Do

• Manage complex cases for luxury and high-profile reservations
• Provide personalized support via phone, messaging, and live chat
• Mediate between hosts and guests to resolve disputes
• Proactively identify process improvement opportunities

📋 Requirements

• 4+ years of experience in multicultural customer service
• Experience in hospitality industry (preferably technology platforms)
• Ability to work weekend and public holiday shifts
• Excellent verbal and written communication skills in English and Japanese

✨ Nice to Have

• Experience with high-profile clientele
• Prior experience using phone, messaging, or live chat support

🎁 Benefits & Perks

• 🏖️ Remote work
• 💻 Flexible schedule
• 🌍 Global impact at a leading tech company
• 📈 Career development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role Play/Case Study· 60 min