🛠 Tech Stack

💼 About This Role

You'll build executive-level relationships and drive adoption of PagerDuty's digital operations platform for strategic customers. You'll guide customers on process and change management to accelerate their digital journey and mitigate risks. This role offers the opportunity to shape customer success in a fast-growing SaaS company.

🎯 What You'll Do

• Build executive-level trusted advisor relationships with IT, Engineering, and Support teams
• Guide customers on process, people, and change management best practices
• Proactively identify risks and build mitigation plans with the sales team
• Deliver business value by understanding customer opportunities for cost reduction and growth

📋 Requirements

• 10-15 years of relevant industry expertise
• Strong consulting skills and proven results as a trusted advisor
• Ability to drive C-level influencing conversations and handle objections
• Experience building business value ROI models