💼 About This Role

You'll serve as the main point of contact for hospital customers, ensuring long-term success with our software platform. You'll coordinate high-priority issues and translate customer feedback into actionable improvements. This role involves occasional travel to customer sites.

🎯 What You'll Do

• Serve as main point of contact for hospital customers throughout lifecycle
• Coordinate high-priority issues ensuring SLA compliance
• Collaborate with Product, Project, and Change teams
• Maintain, categorize, and prioritize support tickets
• Capture customer feedback and translate into actionable input

📋 Requirements

• Experience in customer-facing roles like Customer Success or Consulting
• Strong ability to analyze and prioritize customer requests
• High software affinity and understanding of digital products
• Fluent German and very good English skills

✨ Nice to Have

• Jira knowledge
• Healthcare-related experience

🎁 Benefits & Perks

• 📈 Virtual Stock Option Package participating in long-term value creation
• 🕒 Flexible working hours and trust-based time tracking
• 🍽️ Monthly meal allowance up to 75 euros
• 🚲 Bike leasing program and subsidized Urban Sports Club/Wellpass
• 💶 Corporate Benefits with provider discounts