Tech Stack

Description

You will lead and manage a team of Project Managers delivering Day‑1 implementation projects for NICE Enterprise and SMB customers across Canada and the United States. You are fully accountable for project success, including cross‑functional contributions from Solution Consultants, Technical Implementation Engineers, and Integration Specialists. This is a people-leadership and delivery-governance role ensuring predictable, high-quality outcomes.

Requirements

• 10+ years in Professional Services with 3+ years managing delivery teams.
• Experience implementing NICE CXone projects and/or Programs.
• Experience overseeing multi-role delivery teams in SaaS, enterprise software, or CCaaS environments.
• Strong understanding of contact center technologies and system integration patterns.
• Bachelor’s degree required; MBA or advanced degree preferred.

Responsibilities

• Lead, coach, and develop a team of Project Managers for Day‑1 implementation projects.
• Establish expectations for delivery quality, methodology adherence, and project governance.
• Conduct regular 1:1s, performance evaluations, and professional development for PMs.
• Allocate PM resources effectively.
• Drive accountability across cross‑functional delivery roles.