Tech Stack

Description

You will own the setup, installation, and troubleshooting of autonomous manicure machines at customer locations across the US, perform routine maintenance and calibrations, and collaborate with cross-functional engineering teams to improve the robotic system. This role requires up to 50% travel and a strong background in robotics and electro-mechanical systems.

Requirements

• BS Engineering with 2+ years of robotics/automation/systems engineering experience
• Strong knowledge of electro-mechanical systems, software, and networking
• Strong network background with an understanding of networking protocols (TCP/IP, DNS, DHCP) and infrastructure to ensure reliable system connectivity
• Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions
• Clear and effective communication, with technical and non-technical colleagues, and experience providing professional customer service with a focus on customer satisfaction

Responsibilities

• Own setup and installation of machines at customer stores
• Diagnose and repair machines at customer locations or remove/replace machines for external repair
• Perform routine maintenance and preventative checks and calibrations to ensure optimal equipment performance
• Communicate with internal and external customers to ensure alignment across all interested parties
• Create a Support library through clear process/procedure documentation crafting and updating
• Maintain detailed records of service calls, repairs, and training
• Work with cross-functional engineering teams to influence and improve the design of the robotic system
• Drive peak organizational performance through effective feedback, accountability and teamwork