💼 About This Role

You'll build and lead the Customer Success function at Basis, a rapidly growing AI company. You'll own a portfolio of enterprise accounts as a player-coach, driving adoption, expansion, and renewal. This is a founding role that offers the opportunity to write the CS playbook and scale a team alongside one of the fastest-growing companies in AI.

🎯 What You'll Do

• Build and lead the Customer Success function
• Own a portfolio of enterprise accounts as a player-coach
• Hire, develop, and manage a team of CSMs
• Define CS operating model and renewal processes
• Partner with Deployed Intelligence and Account Executives

📋 Requirements

• Experience as a founding or early CS leader
• Direct ownership of a renewal and expansion number for six- and seven-figure enterprise accounts
• Track record hiring and developing CSMs at enterprise scale
• Player-coach mentality, still running customer calls while building the team

✨ Nice to Have

• Background at a vertical SaaS or professional services platform
• Experience selling into or supporting accounting, audit, or finance firms
• Experience deploying AI products into regulated industries

🎁 Benefits & Perks

• 🏖️ Unlimited PTO plus 12 paid holidays
• 💰 Equity as part of compensation
• 🏥 Premium Medical, Dental, Vision coverage
• 🍽️ Daily meal stipends and fully stocked kitchen
• 🏢 $300 desk setup stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview (cross-functional)· 1 hour
4. 4CEO Interview· 30 min