Tech Stack

Description

As a Technical Support Engineer at Merge, you will provide high-quality support to customers and prospects, troubleshooting technical issues and assisting with integrating Merge into their products. You'll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests, directly impacting the bottom line.

Requirements

• 2+ years experience in technical support, customer facing engineering, or solutions engineering
• Computer science background or other technical/quantitative orientation
• Excellent verbal and written communication skills
• Strong problem-solving skills; experience with scripting for debugging is a plus
• Prior startup experience is a plus

Responsibilities

• Provide top-tier support via online chat, email, Slack/Teams, and screen-share meetings
• Troubleshoot technical issues and drive creative solutions in a timely manner
• Partner with Engineering, Product, and Customer Success teams to resolve incidents and advocate for feature requests
• Create and maintain help center guides, runbooks, and internal notes
• Take part in an overnight on-call rotation for critical incidents about once every six weeks