💼 About This Role

You'll own the risk support ticket queue at Kalshi, a prediction markets platform. You'll work fraud, KYC, and account security cases daily in a high-volume environment. You'll help define SOPs and maintain SLAs as we scale.

🎯 What You'll Do

• Own and work through the risk ticket queue daily
• Triage cases by urgency (ATOs first, KYC last)
• Communicate directly with users in sensitive situations
• Collaborate with Risk team to identify patterns
• Flag product/engineering issues from case reviews

📋 Requirements

• 1–4 years in fraud ops, risk ops, AML/BSA, or KYC
• Genuine risk background understanding what you review
• Clear written communication for difficult user situations
• Judgment to make calls on cases with real consequences

✨ Nice to Have

• Familiarity with Intercom, Zendesk, or similar tooling
• Experience at a fintech, crypto exchange, or prediction markets platform

🎁 Benefits & Perks

• 💰 Equity included
• 🏖️ Benefits package (details not specified)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min