🛠 Tech Stack

💼 About This Role

You'll be the primary touchpoint for customers, addressing inquiries related to lab services, pricing, and procedures. Your role directly impacts customer satisfaction in cancer care. You'll break down complex technicalities into understandable language while actively listening and adapting solutions to individual needs.

🎯 What You'll Do

• Provide advanced support across business areas or groups.
• Review documentation and collaborate on process improvements.
• Resolve customer inquiries via phone, email, fax, and live chat.
• Document interactions accurately in CRM.

📋 Requirements

• High School Diploma or equivalent with 4+ years experience
• OR BS/BA with 2+ years applicable experience

✨ Nice to Have

• Experience using Salesforce
• Proficiency in MacOS
• Experience with Google Workspace

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour