1h ago
Business Analyst, Operations Performance (Network)
Remote
full-timemid Remotemental healthcare
Description
You will drive operational excellence and quality improvement across Provider Operations by developing quality monitoring frameworks, translating quality data into actionable insights, and building feedback loops. You'll partner with leadership to evaluate improvement initiatives and leverage AI to accelerate quality workflows.
Requirements
- Bachelor's degree in Business, Economics, Engineering, or analytical field; Master's a plus
- 2-4+ years in management consulting, operations analytics, quality/performance management, or process improvement
- Experience building quality measurement systems (rubrics, sampling, calibration) and performance scorecards
- Healthcare or member-facing operations experience is a plus
Responsibilities
- Develop and maintain scalable quality monitoring frameworks including sampling strategies, QA rubrics, and calibration processes
- Translate quality data into actionable insights identifying drivers of quality variation and root causes
- Partner with Provider Operations leaders to design and evaluate quality improvement initiatives
- Build durable feedback loops connecting quality insights to coaching and knowledge management
- Leverage AI to accelerate quality workflows while maintaining human oversight
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