🛠 Tech Stack

💼 About This Role

You will join Saviynt's Support Engineering team to triage and resolve technical incidents on the Identity Governance and Cloud Privilege Account Management platform. You'll debug break-fix issues and ensure recovery within SLA while performing root cause analysis to prevent future problems. This role offers the chance to work closely with Engineering and DevSecOps on a leading converged identity cloud platform.

🎯 What You'll Do

• Triage and resolve technical incidents within SLA
• Perform root cause analysis for production incidents
• Publish knowledge articles and standard operating procedures
• Communicate issue resolution to end users and businesses

📋 Requirements

• 5+ years industry experience in Identity Management and Governance products
• Hands-on IAM domain knowledge (Saviynt, Sailpoint, OIM, ISIM)
• Extensive SQL and database operations experience
• Strong scripting experience (Shell, Python, Groovy, or JavaScript)

✨ Nice to Have

• Domain knowledge in Privileged Access Management (PAM)
• Experience with PAM products like CyberArk or BeyondTrust
• Knowledge of cloud internals (AWS or Azure, containers, Kubernetes)

🎁 Benefits & Perks

• 💰 Competitive Salary with comprehensive benefits
• 🏖️ Generous PTO and flexible work culture
• 📚 Learning & Development opportunities
• 🏥 Health Insurance coverage
• 🚀 Career Growth in a fast-growing identity security company