💼 About This Role

You'll own and improve the end-to-end partner operations model for the UK's leading gift experience provider, part of the Moonpig Group. Your core impact will be strengthening processes, onboarding pipelines, and partner compliance. This role offers the chance to shape operational excellence and drive cross-functional improvements in a fast-paced marketplace environment.

🎯 What You'll Do

• Own the partner onboarding pipeline from contract signed to launch.
• Strengthen partner quality, compliance, and governance processes.
• Manage partner support workflows, SLAs, and escalation routes.
• Implement automation and improve systems for efficiency and control.

📋 Requirements

• Significant leadership experience in marketplace or ecommerce operations.
• Proven track record improving operational performance and standards.
• Strong experience in onboarding, content operations, and partner compliance.
• Data-led approach with ability to organize, prioritize, and hold teams accountable.

✨ Nice to Have

• Experience working cross-functionally with commercial and technology teams.
• Comfortable navigating complexity and implementing practical improvements.
• Confident people leader who creates clarity and ownership.

🎁 Benefits & Perks

• 🏖️ Hybrid working from London office.
• 💷 Competitive salary and bonus potential.
• 📈 Career growth within Moonpig Group.
• 🎁 Employee discounts on experiences.
• 🏆 Performance recognition programs.

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Screening Call· 30 min
2. 2Competency/Panel Interview· 60 min
3. 3Final Interview with Senior Stakeholder· 60 min