2h ago
Manager, Trust & Safety Policy
San Francisco, CA
full-timemid Hybridridesharing
Tech Stack
Description
You will shape and implement platform safety policies to keep Lyft's community safe and reliable. You'll build foundational processes and infrastructure for a best-in-class, LLM-first Safety Policy and Operations function, influencing strategy, developing frameworks, and collaborating cross-functionally with teams like Legal, Product, and Risk.
Requirements
- 3-5 years Trust & Safety policy experience in digital services
- Experience applying AI/LLMs to Trust & Safety policy and operations
- Experience developing Trust Safety policy taxonomies and processes
- Strong project management and collaboration skills
- Technical acumen to collaborate with engineers on requirements
Responsibilities
- Influence definition, direction, and priorities for Safety Policy and Operations
- Establish and enforce policy research standards and build reusable infrastructure
- Develop adoptable frameworks (e.g., lifecycle steps) for cross-functional alignment
- Act as strategic partner on high-priority safety areas with cross-functional teams
- Perform data analyses to identify safety trends and risks, integrating insights
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