2h ago

Manager, Trust & Safety Policy

San Francisco, CA
full-timemid Hybridridesharing

Tech Stack

Description

You will shape and implement platform safety policies to keep Lyft's community safe and reliable. You'll build foundational processes and infrastructure for a best-in-class, LLM-first Safety Policy and Operations function, influencing strategy, developing frameworks, and collaborating cross-functionally with teams like Legal, Product, and Risk.

Requirements

  • 3-5 years Trust & Safety policy experience in digital services
  • Experience applying AI/LLMs to Trust & Safety policy and operations
  • Experience developing Trust Safety policy taxonomies and processes
  • Strong project management and collaboration skills
  • Technical acumen to collaborate with engineers on requirements

Responsibilities

  • Influence definition, direction, and priorities for Safety Policy and Operations
  • Establish and enforce policy research standards and build reusable infrastructure
  • Develop adoptable frameworks (e.g., lifecycle steps) for cross-functional alignment
  • Act as strategic partner on high-priority safety areas with cross-functional teams
  • Perform data analyses to identify safety trends and risks, integrating insights
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