🛠 Tech Stack

💼 About This Role

You'll own a portfolio of B2B SaaS accounts in the electronics supply chain industry, driving adoption, retention, and growth. Your core impact is turning customers into long-term partnerships through strategic account management and revenue expansion. This role stands out for its hybrid setup in Munich or Berlin and the chance to work with AI-driven products.

🎯 What You'll Do

• Own portfolio end-to-end: onboarding, adoption, QBRs, renewals
• Drive net revenue retention through upsell and cross-sell
• Monitor customer health data to catch churn risk early
• Translate customer feedback into product team insights
• Stay close to electronics industry trends and supply chain challenges

📋 Requirements

• B2B SaaS Customer Success or Account Management experience owning retention and expansion targets
• Comfortable with revenue conversations and pipeline management
• Fluent in German and English
• Analytical and data-driven in prioritizing portfolio

✨ Nice to Have

• Experience or genuine interest in electronics, manufacturing, or hardware supply chains
• Self-directed and curious about complex products and industries

🎁 Benefits & Perks

• 🏖️ Flexible remote setup (+/-2hrs CET) or Munich HQ with full home-office flexibility
• ✈️ Travel opportunities to team retreats and industry events (expenses covered)
• 📈 Equity compensation (€11,520 – €21,600)
• 💼 Commission (€12,200 – €18,000)
• 🤝 Collaborative international team with offices in Munich, Berlin, New York

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Technical Interview· 60 min
4. 4Offer· 30 min