💼 About This Role

You'll lead a high-performing Customer Success organization for a digital marketplace serving strategic distribution partners. You'll define strategies to expand partner engagement and drive revenue growth. This remote role offers direct influence on enterprise growth and cross-functional leadership at the intersection of partnerships, product, and marketing.

🎯 What You'll Do

• Define and lead Customer Success strategy for enterprise demand partners
• Oversee team driving partner success, engagement, and long-term growth
• Develop strategies to expand partnerships across broader audiences
• Serve as primary connector between Product, Marketing, Sales, and Partner Success teams
• Build and standardize Customer Success playbooks and onboarding frameworks

📋 Requirements

• 8+ years experience in Customer Success, Partnerships, or Channel Management
• Strong background in B2B2C environments, digital marketplaces, or HR tech
• Proven ability to grow and expand enterprise partnerships beyond initial scope
• Experience managing teams while actively involved in strategic client relationships

✨ Nice to Have

• Deep understanding of digital marketplace dynamics including monetization
• Experience with private marketplace ecosystems
• Strong analytical skills for ROI storytelling

🎁 Benefits & Perks

• 💰 Total cash compensation $185k–$250k plus equity
• 🏥 Comprehensive health coverage (medical, dental, vision)
• 🏖️ Flexible PTO with generous accrual and tenure increases
• 👶 Paid parental bonding leave program
• 🏠 Remote-friendly work structure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min

🚩 Heads Up

• Role description is generic (posted by Jobgether on behalf of partner company)