💼 About This Role

You'll provide customer support for a remote team. Your core impact is ensuring customer satisfaction and resolving issues. This role is fully remote within Nova Scotia.

🎯 What You'll Do

• Respond to customer inquiries via email or chat
• Troubleshoot and resolve product issues
• Document customer interactions in CRM
• Escalate complex issues to appropriate teams

📋 Requirements

• Excellent communication skills
• Problem-solving ability
• Customer service experience

✨ Nice to Have

• Experience with CRM software
• Knowledge of our product domain