💼 About This Role

You'll lead a customer support team to deliver exceptional service for Starlink's satellite internet customers. Your core impact is empowering agents and driving process improvements to enhance customer experience.

🎯 What You'll Do

• Supervise and coach a team of customer support agents providing feedback and evaluations
• Handle escalated customer issues and ensure resolution and satisfaction
• Analyze metrics and identify trends to drive process improvements
• Collaborate with other departments to streamline service delivery

📋 Requirements

• Bachelor's degree or 4+ years customer service experience
• 2+ years people management in customer support with teams of 25+
• Willingness to work 4th shift (Sat-Wed, 3:30PM-2:00AM)

✨ Nice to Have

• 2+ years in synchronous (phone/chat) support operations
• Experience with data analysis tools (Advanced Excel, SQL, dashboards)
• Lean/6-Sigma Green/Black Belt certification

🎁 Benefits & Perks

• 🚀 Work on cutting-edge satellite internet technology
• 🏥 Comprehensive health, dental, and vision insurance
• 📈 Stock options and 401(k) matching
• 💡 Professional development opportunities
• 🌮 Free meals and snacks at the office

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour