🛠 Tech Stack

💼 About This Role

You'll build and own the operational foundation for Marketing Services at Moxie, scaling from ~700 to 1,000+ medspas. You'll lead six operational functions including Process & Automation, QA, and Technical Support. Your core impact is ensuring processes and automations absorb growth without linearly scaling the team.

🎯 What You'll Do

• Lead six operational functions, setting roadmap and driving cross-functional alignment.
• Build AI-assisted workflows, including AI-powered QA for Meta ads, websites, and GHL automations.
• Drive measurable quality improvement by auditing error rates and establishing baseline KPIs.
• Stabilize and integrate the Front Desk Services team with roles, capacity models, and dashboards.
• Design and execute the operational roadmap to scale to 1,000 providers without proportional headcount growth.

📋 Requirements

• 7–10 years in marketing or revenue operations, with at least 4 years managing multi-functional teams.
• Proven track record scaling services operations from a few hundred to 1,000+ customers without headcount growing in lockstep.
• Hands-on fluency with ClickUp, HubSpot, Zapier/N8N, GoHighLevel.
• Real experience building AI-assisted workflows, not just prompting, with automation and human oversight.

✨ Nice to Have

• Cross-functional operator who builds alignment across RevOps, BizOps, Product, and Service Ops.
• Developer of people with examples of coaching managers toward promotion-readiness.

🎁 Benefits & Perks

• 🎯 Scope that matches your ambition — multiple functions, clear mandate, and autonomy.
• 🚀 A real scaling challenge — 400 to 1,000 medspas without proportional headcount increase.
• 🤖 AI as a first-class tool — build workflows that change how the team operates.
• 🌐 Cross-functional visibility — work directly with RevOps, Product, and BizOps leadership.
• 👥 A team worth building — deeply capable people already doing great work.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical / Case Interview· 60 min
4. 4Leadership Interview· 45 min
5. 5Offer· 30 min