🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for customers, providing timely and empathetic support via phone, email, and chat. You'll play a critical role in maintaining customer satisfaction and supporting ongoing process improvement. This role offers an opportunity to work in a collaborative hybrid environment with cross-functional teams.

🎯 What You'll Do

• Respond to customer inquiries via phone, email, and live chat
• Identify and resolve common customer issues independently
• Handle complaints with empathy and escalate complex cases
• Document customer interactions according to company standards

📋 Requirements

• 2-4 years of customer service experience
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office Suite including advanced Power Apps
• Familiarity with customer service platforms like Zendesk or Salesforce

✨ Nice to Have

• AI experience
• B.Com/M.Com/BBA/MBA/BCA degree

🎁 Benefits & Perks

• 🏖️ Flexible schedule including evening and weekend shifts
• 🏢 Hybrid work options
• 📈 Performance bonuses