22h ago
Senior Customer Success Manager
Remote, USA
$130k-$170k / year
full-timesenior Remotesoftware
๐ผ About This Role
You'll own a portfolio of strategic accounts for a time management software platform. You'll drive retention and growth by connecting product usage to business outcomes. This role uses AI signals to prioritize high-impact work.
๐ฏ What You'll Do
- Own a portfolio of top tier accounts, accountable for retention and growth
- Articulate business value to senior stakeholders using product usage data
- Build forward-looking account strategies, identifying risks and expansion opportunities
- Use AI-generated signals to prioritize high-impact work
๐ Requirements
- Executive presence to command trust with senior stakeholders
- Value-oriented track record connecting product usage to business outcomes
- B2B SaaS portfolio experience building account strategies and managing risk
- Experience in an AI-enabled environment with evolving tools and processes
โจ Nice to Have
- Familiarity with ERP, time tracking, workforce management, or similar back-office software
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ป Remote work within the US
- ๐ฅ Health insurance
- ๐ 401(k) matching
- ๐ฐ Equity
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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