22h ago

Senior Customer Success Manager

Remote, USA

$130k-$170k / year

full-timesenior Remotesoftware

๐Ÿ’ผ About This Role

You'll own a portfolio of strategic accounts for a time management software platform. You'll drive retention and growth by connecting product usage to business outcomes. This role uses AI signals to prioritize high-impact work.

๐ŸŽฏ What You'll Do

  • Own a portfolio of top tier accounts, accountable for retention and growth
  • Articulate business value to senior stakeholders using product usage data
  • Build forward-looking account strategies, identifying risks and expansion opportunities
  • Use AI-generated signals to prioritize high-impact work

๐Ÿ“‹ Requirements

  • Executive presence to command trust with senior stakeholders
  • Value-oriented track record connecting product usage to business outcomes
  • B2B SaaS portfolio experience building account strategies and managing risk
  • Experience in an AI-enabled environment with evolving tools and processes

โœจ Nice to Have

  • Familiarity with ERP, time tracking, workforce management, or similar back-office software

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿ’ป Remote work within the US
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“ˆ 401(k) matching
  • ๐Ÿ’ฐ Equity

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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