🛠 Tech Stack

💼 About This Role

You'll own the end-to-end customer experience, driving product adoption and growth for Windfall's people data solutions. You'll manage a book of business from onboarding to expansion, ensuring customers maximize value. You'll also develop scalable processes to enhance customer engagement and satisfaction.

🎯 What You'll Do

• Own end-to-end customer experience from onboarding to growth
• Identify upsell opportunities within customer base
• Proactively manage relationships across departments
• Track and promote best practices for platform usage

📋 Requirements

• Bachelor's degree
• 3+ years in analytical customer-facing roles
• Familiarity with digital marketing and performance measurement
• Experience with CRMs like Salesforce or HubSpot

✨ Nice to Have

• Prior startup experience in B2B SaaS or data companies
• Proficiency in advanced PowerPoint and intermediate Excel

🎁 Benefits & Perks

• 💰 Competitive salary with equity
• 🏖️ Flexible PTO
• 🏥 Health, dental, and vision insurance
• 📈 401(k) matching