Description

As a Technical Account Manager at AfterShip, you will be the primary technical point of contact for enterprise customers, ensuring they fully leverage our post-purchase automation platform. You'll lead technical onboarding, provide ongoing support, troubleshoot complex issues, and collaborate across teams to drive customer success and retention.

Requirements

• 3+ years in customer-facing technical roles in SaaS, ecommerce, or marketing automation
• Experience working with clients, product, ops, and engineering teams
• Ability to break down complex concepts for non-technical stakeholders
• Strong knowledge of business processes and automation
• Excellent interpersonal, project management, and communication skills

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers
• Provide ongoing technical support to ensure smooth operations and customer satisfaction
• Manage and execute migration processes for enterprise accounts with minimal downtime
• Handle technical queries including API-related requests and track resolution progress
• Partner with Customer Success teams across regions to align on customer needs