💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring every interaction is warm and professional. Your core impact is creating personalized, memorable experiences for pet owners during stressful times. This role stands out with unparalleled opportunities for learning and mentorship in a fast-paced environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person or remotely
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say 'yes'
• Process payments accurately and protect personal information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Ability to multitask and thrive amid chaos
• Availability to work nights, weekends, and holidays on a rotating basis

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🕒 Flexible work schedules
• 🎁 Generous employee referral program
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-person Interview· 60 min
3. 3Offer· 1 week