💼 About This Role

You'll be Pylon's first EMEA CSM hire, owning accounts end-to-end and becoming a product expert. You'll build scalable customer education and work with engineering to improve the product. This role offers a clear path to leadership in a high-growth startup backed by a16z.

🎯 What You'll Do

• Host calls to onboard customers and teach best practices
• Help grow and shape the customer success motion
• Work with engineering to build tooling and convey product feedback
• Build scalable customer education like webinars and content

📋 Requirements

• Located in or willing to relocate to London
• 1 month on-site ramp in San Francisco office
• Comfortable regularly interacting with customers over chat and video
• Able to dive deep into customer use cases and recommend solutions

✨ Nice to Have

• Experience with Slack Connect, Microsoft Teams, or similar tools
• Familiarity with support tooling (Pylon, Zendesk, Intercom, etc.)
• Experience at an early-stage startup or scaling a new regional office

🎁 Benefits & Perks

• 🏥 Fully covered medical, dental, and vision insurance
• 🏖️ Unlimited PTO
• 🏦 401(k) retirement plan
• 🍽 Lunch, dinner, and snacks at the office
• 🗺️ Annual offsite

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min
4. 4On-site or Video Interview with Team· 90 min
5. 5Offer· 15 min

🚩 Heads Up

• Requires 1 month on-site ramp in San Francisco before starting in London