🛠 Tech Stack

💼 About This Role

You'll guide and empower a team of 15-18 coordinators to scale a high-growth product within the Realtor.com® ecosystem. You'll drive operational excellence and shape end-to-end consumer experiences for a leading real estate technology platform. This role offers exposure to AI-enabled tools and process optimization.

🎯 What You'll Do

• Manage and develop a team of 15–18 Real Choice Selling Coordinators
• Update and maintain daily dial plans for each coordinator
• Provide reports on coordinator performance and attendance
• Coach reps on quality, tone, and script adherence

📋 Requirements

• 5+ years of experience in a customer success role
• 2+ years of people management experience in a call center
• Proven success managing in a remote or virtual environment
• Experience tracking teams to defined KPIs

✨ Nice to Have

• Bachelor's degree preferred
• Knowledge of Microsoft Office and G Suite
• Experience with CRM interaction monitoring

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 🏥 Medical, Rx, dental, and vision coverage
• 💰 401(k) with 3.5% match
• 📚 Tuition Reimbursement program
• 🍿 Free snacks and refreshments

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min