💼 About This Role

You'll build the post-sales motion for an AI-driven B2B risk assessment platform, owning renewals, expansion, and customer experience across enterprise and mid-market accounts. You'll work directly with founders to create scalable processes and drive long-term customer success.

🎯 What You'll Do

• Own renewals and expansion across mid-market and enterprise customers.
• Run structured QBRs and executive check-ins to deepen relationships.
• Identify and qualify expansion opportunities through usage patterns.
• Support customer go-lives during the first 30–90 days.

📋 Requirements

• 3–6 years of SaaS Customer Success experience.
• Process-oriented mindset with structure and accountability.
• Strong communication skills for enterprise customers.
• Self-starter comfortable with ambiguity and building from scratch.